Troubleshooting
Start with the guide matching the error or unavailable connection. Keep the exact error and selected-server scope when asking support for help.
Access and server issues
Section titled “Access and server issues”- WebUI browser access — check access rules and connectivity.
- Secondary server connection — check enrollment and reconnect safely.
- Slow commands — investigate delays without removing active locks.
- PostgreSQL directory warnings — understand the warning and its scope.
Task-specific recovery
Section titled “Task-specific recovery”- License and update issues — check the key, registered IP and update status.
- Account security and recovery — recover account access.
- Scans not starting — check prerequisites and existing jobs.
- WAF not working — check the website’s protection settings.
- WordPress update and backup failures — review incomplete site work before retrying.